Divine Technology scam reply and revert from HDFC bank
Well I had done the best from my end to contact HDFC bank
professionals for a solution on this issue. What I get is automated replies
from the credit card dept. A final mail I got from the bank is they are unable
to do anything on the same. I have to contact legal authorities for the same.
That means any financial institution is not responsible or does not care if
there is any ongoing fraud or scam on their name. All you have to do is contact
the police authority for the same. I had launched a complained long back and
still there is no help. Such a slow process. I clearly asked one more thing to
HDFC bank that in future if someone else got the same issue what will do you to
prevent that. As usual no replay. I also contacted RBI banking ombudsman for a
bit guidance where I got a answer that Devine Technology being a non-banking
finance company so there is nothing they can do. I just asked for guidance and
what I get is an option to go in court and seek justice. And we all know how
fast our system works. Scammers like Divine Technology gets maximum benefit
from this. In future also this kind of frauds will keep on occur so here I just
have a simple piece of advice. The banks is not going to do anything, nor the
govt. nor the police. So avoid such calls and there is no use of reporting
anything. I will try my best to report the best scams I find through news or through
anyone on this BlogSpot done on the name of HDFC bank or any other banks. From
our side we just have to remain alert and forget about seeking help.
HDFC Bank reply -
We note from your e-mail that you are
not in agreement with the transaction incurred at M/s.Divine Technologie for
Rs.7,849.00 incurred on 18.10.2014. We note from your earlier e-mail that you
have contacted the merchant seeking cancellation of the aforesaid transaction
on 30.10.2014. As informed in our earlier communication, we request you to
kindly wait for 30 days for the merchant to respond. However we note that you
have expressed your disagreement to wait for the merchant to revert. In this
regards, we request you to take up the matter with the Law Enforcement
Authority (Police) and file a complaint for appropriate investigation. We also
request you to share the below required details for us to initiate an
verification.
·
Name of the caller
·
Number from which the call is made
·
Date and Time of call received
At this juncture, we wish to clarify
that HDFC Bank at any point of time does not call its customers to seek the
card / personal credentials. We also take this opportunity to assure you that
HDFC Bank would never request customers to provide any sensitive information
related to account through an e-mail / SMS / call and request you to abstain
from replying / sharing such details.
Please feel free to contact us at:
(020)-61606161 or write to us at PriorityRedressal.CreditCards@hdfcbank.com for
any further assistance / clarification that you may require with regard to your
credit card.
RBI banking ombudsman
reply -
Please refer your complaint dated Oct
30, 2014. In this regard we observe that
your complaint is against Devine Technologies which is a Non-Banking Finance
Company and not a bank. These companies are out of purview of BOS-2006. You may
approach ‘Depart of Non-Banking Supervision,
Mumbai Regional Office, Reserve Bank of India, Worli, Mumbai-400018, for
redressal of your grievances.
These numbers are from Divine Technologies, Delhi. +911147000270, 9312107771 and 9310752017.
ReplyDeleteI received calls from these nos and also fraud.
ReplyDeleteMail sent to my bank 3 years back regarding Manish and his fraud. All numbers and details in this mail. Help yourself
ReplyDeleteDear Punit,
as discussed, the company that had called me posing as Kotak Manhindra
Bank is called "Divine Technologies" in Delhi. There are other
companies with same name but this one has a travel website called
http://www.dealforholidays.com/ .
The number i received the call from is 8459476360. The guys name was
Kunal and he started the whole drama. He later denied that he said he
was from Kotak, he still maintained the same story and said that the i
would have shared the credit card details with someone else. He
constantly kept in touch with me throughout so that i don't doubt his
intentions until i blocked the card.
Check the same company has done the same with others, read the
complaint on this link:
http://www.complaintboard.in/complaints-reviews/hdfc-bank-credit-card-l13490.html.
Infact this complaint helped me get the landline number/ reception
number of this company (the victim has listed it) and i matched it to
the number on the site (contact us section)
When i attached the police complaint and sent it to the fraudulent
company's email at info@dealforholidays.com, they took me seriously.
Until then they maintained that they were innocent and someone else
was framing them.
The other numbers involved are
8800757328 (reception divine technologies),8459798269 (claims to be
aakash, kept promising me the refund but switched off his phone later
),9266675846 (claims to be from Quality department of divine
technologies, called me regarding the refund and spoke in fluent
Tamil. tried to convince me that it was not their fault),01142750000
(divine technologies claimed that this company was
responsible),8595332399 (claims to be karan from living plus, the
other merchant transaction name that appeared on my credit card
statement, promised to refund his portion of 7999). One guy who
constantly pacified me when i located the fraudulant company,
apologized for the mishap but still maintained innocence was "Naveen
Tiwari", probably assigned to calm me down and make sure i withdraw
the police complaint. Naveen Tiwari's
numbers:8459425008,9136239646,9212345749,9136042376. Naveen kept
insisting that the fraud who called me "Kunal" was a young boy and
used Kotak banks name just to make a sale. He asked me to spare him
and forgive him. This way we know that they were doing the fraud all
this while.
When i mailed them the police complaint, the "so called" director of
this fraud company mailed back saying that they are not responsible
but will still try to help. he replied from a hotmail id manish vij
. I tracked this name along with company name
(divine technologies) online through a search and found his number in
an Ad. His name is Manish Kumar-9910959882. When i called this number,
Naveen Tiwari picked the phone and said that he is with the Director
Manish Kumar regarding my case. I asked him to pass the phone to
manish and he maintained that this is happening without his knowledge
and that someone is conspiring against him.
After continuous threats of arrest, these people have finally refunded
on portion, the first transaction of 6850 and Manish has promised to
return the rest through DD. awaiting the receipt of the DD and hope to
get my money back.Naveen Tiwari is still in touch with me and
coordinating the return of the money.
I hope this will help others who have been cheated by the same people
and i am sure there are many more.
if you need any more info, i can also share the mail exchanged between
me and the fraudulent company.
They are continuously in touch with me insisting that i take back the
police complaint.
Please feel free to get in touch with me if you need any further info.
Yes Flora, Don't entertain these people, they are running a big scam and they have consumer data, no matter what bank we are from. They know the process of simply updating a Credit Card or providing a offer. The best is to contact the customer care and confirm whether really the bank is giving such offer to us. Once you are duped no will help you, it doesn't matter how old customer you are, even the process to go for legal complain is hectic.
ReplyDeleteI told HDFC why don't you ban such accounts where user are reporting frauds, all these banks must have a blacklist sections, where such companies must be banned and there should be legal case on them.