Divine Technology scam reply and revert from HDFC bank



Well I had done the best from my end to contact HDFC bank professionals for a solution on this issue. What I get is automated replies from the credit card dept. A final mail I got from the bank is they are unable to do anything on the same. I have to contact legal authorities for the same. That means any financial institution is not responsible or does not care if there is any ongoing fraud or scam on their name. All you have to do is contact the police authority for the same. I had launched a complained long back and still there is no help. Such a slow process. I clearly asked one more thing to HDFC bank that in future if someone else got the same issue what will do you to prevent that. As usual no replay. I also contacted RBI banking ombudsman for a bit guidance where I got a answer that Devine Technology being a non-banking finance company so there is nothing they can do. I just asked for guidance and what I get is an option to go in court and seek justice. And we all know how fast our system works. Scammers like Divine Technology gets maximum benefit from this. In future also this kind of frauds will keep on occur so here I just have a simple piece of advice. The banks is not going to do anything, nor the govt. nor the police. So avoid such calls and there is no use of reporting anything. I will try my best to report the best scams I find through news or through anyone on this BlogSpot done on the name of HDFC bank or any other banks. From our side we just have to remain alert and forget about seeking help.



HDFC Bank reply -

We note from your e-mail that you are not in agreement with the transaction incurred at M/s.Divine Technologie for Rs.7,849.00 incurred on 18.10.2014. We note from your earlier e-mail that you have contacted the merchant seeking cancellation of the aforesaid transaction on 30.10.2014. As informed in our earlier communication, we request you to kindly wait for 30 days for the merchant to respond. However we note that you have expressed your disagreement to wait for the merchant to revert. In this regards, we request you to take up the matter with the Law Enforcement Authority (Police) and file a complaint for appropriate investigation. We also request you to share the below required details for us to initiate an verification.
·        Name of the caller
·        Number from which the call is made
·        Date and Time of call received
At this juncture, we wish to clarify that HDFC Bank at any point of time does not call its customers to seek the card / personal credentials. We also take this opportunity to assure you that HDFC Bank would never request customers to provide any sensitive information related to account through an e-mail / SMS / call and request you to abstain from replying / sharing such details.
 Please feel free to contact us at: (020)-61606161 or write to us at PriorityRedressal.CreditCards@hdfcbank.com for any further assistance / clarification that you may require with regard to your credit card.

RBI banking ombudsman reply -
 Please refer your complaint dated Oct 30, 2014.  In this regard we observe that your complaint is against Devine Technologies which is a Non-Banking Finance Company and not a bank. These companies are out of purview of BOS-2006. You may approach ‘Depart of Non-Banking Supervision,  Mumbai Regional Office, Reserve Bank of India, Worli, Mumbai-400018, for redressal of your grievances.
 

Comments

  1. UnknownApril 19, 2017 at 9:24 PM

    These numbers are from Divine Technologies, Delhi. +911147000270, 9312107771 and 9310752017.

    ReplyDelete
  2. UnknownApril 19, 2017 at 9:27 PM

    I received calls from these nos and also fraud.

    ReplyDelete
  3. UnknownJune 17, 2017 at 10:36 PM

    Mail sent to my bank 3 years back regarding Manish and his fraud. All numbers and details in this mail. Help yourself 


    Dear Punit,

    as discussed, the company that had called me posing as Kotak Manhindra
    Bank is called "Divine Technologies" in Delhi. There are other
    companies with same name but this one has a travel website called
    http://www.dealforholidays.com/ .

    The number i received the call from is 8459476360. The guys name was
    Kunal and he started the whole drama. He later denied that he said he
    was from Kotak, he still maintained the same story and said that the i
    would have shared the credit card details with someone else. He
    constantly kept in touch with me throughout so that i don't doubt his
    intentions until i blocked the card.

    Check the same company has done the same with others, read the
    complaint on this link:
    http://www.complaintboard.in/complaints-reviews/hdfc-bank-credit-card-l13490.html.

    Infact this complaint helped me get the landline number/ reception
    number of this company (the victim has listed it) and i matched it to
    the number on the site (contact us section)

    When i attached the police complaint and sent it to the fraudulent
    company's email at info@dealforholidays.com, they took me seriously.
    Until then they maintained that they were innocent and someone else
    was framing them.

    The other numbers involved are

    8800757328 (reception divine technologies),8459798269 (claims to be
    aakash, kept promising me the refund but switched off his phone later
    ),9266675846 (claims to be from Quality department of divine
    technologies, called me regarding the refund and spoke in fluent
    Tamil. tried to convince me that it was not their fault),01142750000
    (divine technologies claimed that this company was
    responsible),8595332399 (claims to be karan from living plus, the
    other merchant transaction name that appeared on my credit card
    statement, promised to refund his portion of 7999). One guy who
    constantly pacified me when i located the fraudulant company,
    apologized for the mishap but still maintained innocence was "Naveen
    Tiwari", probably assigned to calm me down and make sure i withdraw
    the police complaint. Naveen Tiwari's
    numbers:8459425008,9136239646,9212345749,9136042376. Naveen kept
    insisting that the fraud who called me "Kunal" was a young boy and
    used Kotak banks name just to make a sale. He asked me to spare him
    and forgive him. This way we know that they were doing the fraud all
    this while.

    When i mailed them the police complaint, the "so called" director of
    this fraud company mailed back saying that they are not responsible
    but will still try to help. he replied from a hotmail id manish vij
    . I tracked this name along with company name
    (divine technologies) online through a search and found his number in
    an Ad. His name is Manish Kumar-9910959882. When i called this number,
    Naveen Tiwari picked the phone and said that he is with the Director
    Manish Kumar regarding my case. I asked him to pass the phone to
    manish and he maintained that this is happening without his knowledge
    and that someone is conspiring against him.

    After continuous threats of arrest, these people have finally refunded
    on portion, the first transaction of 6850 and Manish has promised to
    return the rest through DD. awaiting the receipt of the DD and hope to
    get my money back.Naveen Tiwari is still in touch with me and
    coordinating the return of the money.

    I hope this will help others who have been cheated by the same people
    and i am sure there are many more.

    if you need any more info, i can also share the mail exchanged between
    me and the fraudulent company.

    They are continuously in touch with me insisting that i take back the
    police complaint.

    Please feel free to get in touch with me if you need any further info.

    ReplyDelete
  4. UnknownJune 23, 2017 at 12:15 AM

    Yes Flora, Don't entertain these people, they are running a big scam and they have consumer data, no matter what bank we are from. They know the process of simply updating a Credit Card or providing a offer. The best is to contact the customer care and confirm whether really the bank is giving such offer to us. Once you are duped no will help you, it doesn't matter how old customer you are, even the process to go for legal complain is hectic.

    I told HDFC why don't you ban such accounts where user are reporting frauds, all these banks must have a blacklist sections, where such companies must be banned and there should be legal case on them.

    ReplyDelete

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